1. Introduction

Eureka Procurement is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information in the course of operating our procurement consultancy services and our website at eurekaprocurement.com.au.

By using our website or engaging our services, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information you provide directly

• Name, job title, and contact details (email address, phone number, business address)
• Organisation or company name and ABN
• Details of procurement needs, supplier relationships, and commercial arrangements shared during engagements
• Information provided via contact forms, enquiry submissions, or direct communications
• Signed agreements, NDAs, and associated documentation

2.2 Information collected automatically

• Browser type, IP address, and device information when you visit our website
• Pages visited, time spent, and navigation patterns via analytics tools
• Cookies and similar tracking technologies (see Section 8)

3. How We Use Your Information

We use personal information for the following purposes:

• Providing procurement consultancy services and delivering agreed project outcomes
• Communicating with you about engagements, proposals, and service delivery
• Issuing invoices, processing payments, and administering contracts
• Improving our website, services, and business operations
• Complying with legal and regulatory obligations
• Sending service updates or relevant communications (where you have consented)

We will not use your personal information for purposes other than those described above without your prior consent, unless otherwise required or permitted by law.

4. Disclosure of Your Information

We do not sell, rent, or trade personal information. We may share information in the following limited circumstances:

• With trusted third-party service providers who assist in delivering our services (e.g. IT systems, accounting software, cloud storage), subject to confidentiality obligations
• With clients or counterparties as part of an authorised engagement scope
• Where required by law, regulation, or court order
• With your explicit consent

Where we engage third parties, we take reasonable steps to ensure they handle personal information consistently with this Policy and the Australian Privacy Principles.

5. Storage and Security

We store personal information securely, using a combination of physical, electronic, and procedural safeguards appropriate to the sensitivity of the information. Our primary systems include Google Workspace (hosted infrastructure with enterprise-grade security) and secure cloud-based document management.

While we take reasonable precautions to protect personal information from misuse, loss, or unauthorised access, no method of transmission over the internet is entirely secure. We encourage you to contact us promptly if you have any concerns about the security of your information.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

6. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date.

To make a request, please contact us using the details in Section 10. We will respond within a reasonable timeframe and in accordance with the Australian Privacy Principles. In some circumstances, we may decline a request for access or correction, in which case we will provide written reasons.

7. Cross-Border Disclosure

Our primary operations and data storage are based in Australia. Where we use third-party services that may store or process data overseas (such as cloud platforms with international infrastructure), we take reasonable steps to ensure those providers maintain standards consistent with the Australian Privacy Principles.

By providing your personal information to us, you acknowledge that it may be transferred to or stored in countries outside Australia in the course of our service delivery.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and collect aggregate usage data. Cookies are small text files placed on your device by your browser.

We may use cookies to:

• Understand how visitors use our website
• Improve website functionality and content
• Measure the effectiveness of our online presence

You can configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of some parts of our website.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external site you visit.

10. Contact Us

For privacy-related enquiries, complaints, or to exercise your access and correction rights, please contact:

Eureka Procurement

Email: hello@eurekaprocurement.com.au

Website: eurekaprocurement.com.au

We will acknowledge your enquiry within 5 business days and aim to resolve complaints within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. The current version will always be available on our website. We encourage you to review this Policy periodically.

Continued use of our website or services following any update constitutes your acceptance of the revised Policy.